Overview Challenge Solution Results

Overview

Client
NYS Office of General Services
Industry
Government procurement
Location
New York State, USA
Timeline
Since 2019
Deliverable
Custom marketplace platform

In 2019, the New York State Office of General Services (OGS) needed a digital platform to modernize how government agencies purchase vehicles.

We partnered with Sean Carroll, Chief Procurement Officer at OGS, to design and build the New York State Vehicle Marketplace (NYVM) — a custom platform connecting over 200 dealers with more than 1,500 government agencies. Since launch, NYVM has facilitated over $500 million in vehicle contracts.

The challenge

New York State procures thousands of vehicles every year. Before NYVM, every step happened on paper.

1.

A single procurement could take weeks or months — there was no centralized tracking and no visibility for leadership.

2.

Staff across hundreds of agencies spent significant time on paperwork and coordination.

3.

With a complex mix of participants — dealers, public authorities, and agencies of all sizes — OGS needed a purpose-built platform, not a simple upgrade.

Our solution

We built the NYVM on our NX3 platform — a custom marketplace that became the central hub for all vehicle transactions in the state.

NX3 platformMarketplaceAudit-ready

The platform connects dealers directly with agencies, replaces manual paperwork with a guided digital workflow, and provides full audit trails for every transaction.

We worked closely with Sean Carroll's team from day one — understanding their procurement rules, stakeholder landscape, and day-to-day pain points. We ran hands-on training and provided dedicated support to ensure smooth adoption across all agencies.

Results

Procurement that used to take weeks now happens in days.

Procurement time cut from weeks to days.

70% reduction in manual effort across agencies.

Full transparency — every transaction tracked, documented, and auditable.

$500M+ in contracts facilitated since 2019.

The commitment to excellence we saw in the team and their proficiency in transforming complex challenges into streamlined solutions positions them as a trusted partner for future projects.

Sean Carroll
Sean Carroll
Chief Procurement Officer, NYS Office of General Services

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